Returns & Exchanges
At Hartville Hardware, we want you to be completely satisfied with your home improvement purchase. If a product doesn't meet your needs, you can return most items within 90 days of purchase with a valid receipt.
Gather Documentation
Locate your original sales receipt or packing slip to ensure a smooth verification process and to receive your refund in the original form of payment.
Prepare the Item
Ensure the product is in its original, unused condition and includes all original packaging, manuals, and accessories.
Choose Return Method
Bring your item directly to our Hartville storefront for an immediate exchange or mail it back to our processing center using a trackable shipping service.
Receive Refund
Once our team inspects the returned merchandise, we will process your refund or credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing